Frequently asked questions
1. What is the order processing time?
We strive to process all orders within 1-2 business days from the time you placed your order.
2. What are the delivery times?
Our standard delivery time within Spain ranges between 2 and 5 business days once the order is processed.
3. Is free shipping available?
Yes, we offer free shipping for orders of €300 or more within our store.
4. What are the shipping costs for orders less than €300?
For orders of €299.99 or less, there is a flat shipping fee of €10.
5. What is your return policy?
We offer a 30-day hassle-free return policy. For more information, please review our Returns and Refunds policy.
6. What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay and PayPal for your convenience.
7. Do you offer international shipping?
Currently we only ship within Spain. International shipping is not available at this time.
8. What is your contact email for inquiries?
For any questions or additional help, please contact us at info@arte-exclusivo.com.
9. Can I track my order?
Yes, When it leaves our warehouse, we will provide you with a tracking number by email to monitor the delivery status.
10. Are the products in your store exclusive or limited edition?
Many of our products are exclusive or limited edition, giving you unique, high-quality items you won't find anywhere else.
11. Can I cancel or modify my order once it has been placed?
To ensure fast processing, we aim to fulfill orders promptly. Please contact us immediately at info@arte-exclusivo.com if you need to make changes or cancel your order.
12. How can I contact you for more help?
For any questions or additional assistance, please do not hesitate to contact our customer service-
Mobile: +34643521345
Email: info@arte-exclusivo.com
Business direction: Avenida de Bruxelles 53, 28028 Madrid, Madrid Province, Spain.
Return Address: Pl. del Mar Egeo, 4, 28821 Coslada, Madrid.